Return & Refunds - magneetify.com

Returns

Unfortunately, we cannot accept returns of personalized products. All our products are personalized especially for you and once an order has gone into production, it then becomes non-refundable

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
We will evaluate the issue and make it right.

If you have any questions, please contact us at info@magneetify.com

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We are happy to waive the shipping only on the exchanged item. We hope you like it better the second time round.

Please get in touch with us at info@magneetify.com if you have any questions.

Refunds

We will notify you once we receive and inspect your return and let you know whether the refund was approved.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please get in touch with us at info@magneetify.com
Any fees and charges by the payment provider such as Afterpay, Paypal, Shopify, or any other payment provider will be deducted from the refund amount.
Freight charges will also be deducted from the final refund amount if they have been incurred

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

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